Remember the refrigerator part that hadn’t arrived after six weeks after variously being told it would take two days, then three weeks, then “we’ll let you know when it starts moving” after six weeks? Well, it finally arrived seven weeks and two days after the order date.
And it was the wrong part for my refrigerator.
It was, in fact, the part that I had ordered. I had ordered that part by following the prompts on the web site that included entering my model number, so I’m not sure how it is that it was the wrong part. Fortunately, appliancepartspros.com accepts returns for up to a year. If they’d had the usual 30-day return policy it would have expired long before I even received the part.
I ordered the correct part with “2 day shipping,” which I am assured won’t take 7 weeks. Do I believe it? I suppose. My read on the situation is that they just ship everything FedEx, which is understandable as supporting multiple shippers can get to be a pain. Where the problem comes in is that FedEx covers most of the country with their standard 2-day shipping service, but not Alaska and Hawaii. For orders to a PO box here on the island, FedEx saves up packages until they have enough to justify a container, then ship it by sea, then hand it off to the US Postal Service at the destination for delivery to the box. The same shipment that took 51 days using FedEx would have taken only about 10 days using USPS and cost somewhat less, but it would have meant the vendor would have to support multiple shippers. By shipping to my street address instead of the PO box, and paying an extra $15 or so for shipping, I should be able to get the part in three days instead of another 51.
We’ll see.
—2p